Refund policy
Return & Refund Policy (United States)
We want you to feel confident and relaxed with your purchase.
That’s why we offer a 30-day money-back guarantee.
You may request a return within 30 days of receiving your order.
Return Conditions
- The item must be in original condition
- The product must not be used beyond normal testing
- The item must be free of visible damage caused by improper use
Products that show clear signs of extended use may not be eligible for a full refund.
How to request a return
Please contact us before returning any item:
We will guide you through the return process.
Non-returnable items
For hygiene and safety reasons, certain products cannot be returned once opened or used.
Refunds
Approved refunds will be issued to your original payment method.
Shipping costs are non-refundable unless the item is defective or incorrect.
Damaged, incorrect, or lost orders
- Defective or damaged items
- Incorrect products
- Lost shipments
In these cases, we offer a replacement or full refund.
Please contact us within 7 days of delivery (or expected delivery date).
We may request photos or video for verification.
By placing an order on Ivoja.com, you agree to this policy.